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Renewal FAQs

If you have a question related to renewing your membership please read the information on this page. If you still need advice, or haven't received your renewal, please email renewals@geolsoc.org.uk quoting your Fellowship number.

 General queries

 

 Subscription queries

 How can I renew my Fellowship?     How can I update my subscription choices?
 What is the deadline for renewing?    Why is there now a £12.50 supplement to receive my journal(s) in print and online?
 How should I notify you that I have recently moved house/changed my name?
   If I select to receive my journal(s) as online only now, can I change this to print and online at a later date?
 I cannot access MyGSL how do I renew?
   Will I be notified when a new issue of the journal I subscribe to is published in the Lyell Collection?
 I would like to resign - what do I do?
   Am I in the correct age bracket? How have you calculated my fees?
 Where can I find out more about the benefits of Fellowship including access to the Lyell Collection?
   

Payment/ Direct Debit queries

 

Fee/Concession queries

 Will I get a receipt?
   I am on a reduced income due to not working / off sick / raising a family, but want to maintain my Fellowship. Can I pay less?
 I am an existing Direct Debit payee, if I make an amendment to my subscription how can I pay for this?
   I am/have just retired. Is there a discount?
 I pay by Direct Debit/continuous credit card authority, and my account/card details have changed since the last renewal. What should I do?
   I am a Candidate Fellow and thought that I had paid a one-off fee to last until I graduate, but I've been sent a bill for 2017
I pay by DD/CCCA and want to add/delete items. What should I do?
   I would like to pay the reduced fee for full time postgraduate students – how do I do this?
 How does the automated telephone system work?
   

Overseas queries

   
 Do I qualify for the overseas rate?
   
 My renewal asks for the Overseas Fellows’ rate but I am now resident in Europe again. What should I pay?    

   

General queries

How can I renew my Fellowship?

Renewal letters are sent out mid September with details of existing subscriptions and fellowship options (eg. Chartership).

If you pay by direct debit or Continuous Credit Card Arrangement (CCCA) you will receive an invoice by post or email confirming the amount due and collection dates.

If you pay by cash/cheque/credit-card you will receive an invoice by post and/or email. The email will include a secure online payment link through which you can pay your fees using all major payment options.

Alternatively you can pay using our 24 hour automated telephone payment service. Call 0330 088 3447.

Once you have made the payment you will receive an email receipt (please allow one week after your payment has been processed).

 

If you have not received an email, or would like to make changes to your renewal, please contact renewals@geolsoc.org.uk


How should I notify you that I have recently moved house/changed my name?

To notify us of any changes to an address or name there are two options. 1. You can add the changes to your paper renewal notice and returning this by post along with your payment, or 2. You can complete the online Change of Details Form and we will update the details on our system. Please allow 2 working days for changes to take effect.


What is the deadline for renewing?

We strongly advise you to renew before the end of March 2017. Non-payers will not have access to free journals and other services after 31 March 2017.

In accordance with the Society's Bye-laws, the final deadline for renewals is 30 June 2017. Every Fellow has over eight months in which to pay the fees. Any Fellow who has not paid by date is thereafter removed from Fellowship.


I can not access MyGSL, how can I renew?

MyGSL is not available for 2017 renewals. However we have introduces some great new features to allow you to renew online and offline.

Please see alternatives on www.geolsoc.org.uk/renewals


I would like to resign - what do I do?

Add a note to your renewal reminder and post it back, or email us membership@geolsoc.org.uk. If your payment method is Direct Debit or continuous credit card authority, you should do this immediately so that we can stop your installment(s) being collected.


Where can I find out more about benefits of Fellowship, including access to the Lyell Collection?


Subscription queries


How can I update my subscription choices?

You can make changes to your journal or subscription choices at www.geolsoc.org.uk/subchanges.

Once you have submitted your change request the membership office will update your subscription and if the amount due has changed, a new payment link will be emailed to you. We will aim to process changes to records within 3 working days and the automated telephone payment service will be updated within 5 working days.


Why is there now a £12.50 supplement to receive my journal(s) in print and online?

The Society is moving towards 'online as standard' and adopting an environmentally sensitive approach to journal circulation in line with other publishers. As a result  journals are now online only by default with the option to continue receiving print copies on payment of a surcharge of £12.50. Fellows who wish to receive a print copy should select the surcharge when making a journal selection.


If I select to receive my journal(s) as online only now, can I change this to print and online at a later date?

Yes you can, however if you change from 'online only' to 'print and online' after 1 January 2017, we cannot guarantee to provide back issues. A supplement of £12.50 per journal will also apply.


Will I be notified when a new issue of the journal I subscribe to is published in the Lyell Collection?

Fellows can sign up to receive emails alerting them to the publication of each new issue in the Lyell Collection. Follow the instructions on the online journal alerts page for more information.

Payment/Direct Debit queries


Will I get a receipt?

Yes, you will receive a receipt by email. This will normally be sent one week after your payment is processed, to the email address attached to your fellowship record.


I am an existing Direct Debit payer, if I make an amendment to my subscription after renewal how can I pay for this?

You will need to pay for any amendments after renewal separately by card. These amendments will be saved in your fellowship record and will be incorporated into your Direct Debit payment for next year's renewal.


I pay by Direct Debit/continuous credit card authority, and my account/card details have changed since the last renewal. What do I do?

You will need to complete and return a new DD/CCCA form for the new account. Direct Debit payments start at the beginning of November and any changes to an existing payment must be made by 20 October 2016.


I pay by Direct Debit/continuous credit card authority. I want to add/delete items so the total amount due will change. What should I do?

You will need to contact the Fellowship Office before 1 November 2016 to make any changes, which will effect the amount due.


How does the automated telephone payment service work?

The automated telephone payment service is available 24 hours a day on 0330 088 3447. To make a payment you will need your Fellowship number and your date of birth.

  • Dial the number and you will be prompted for your Fellow number.
  • You will then be ask to enter your date of birth in a 6 digit format (ddmmyy).
  • The system will then confirm your fellow number and amount due.
  • You can pay using VISA, Mastercard, Amex or Debit card. 
The system will be updated once a week, so please bear this in mind if you wish to make changes to your subscriptions or fellowship record.

Fee/Concession queries


I don’t know if I am in the correct age bracket. How have you calculated my fees?

Fees for 2017 are worked out using your age on 31 December 2016. Where we do not hold a date of birth, we automatically apply the 34 – 59 years old fee.

If you think we may not have your date of birth, or seem to have incorrect information, please add the correct details to the paper renewal notice and send the appropriate payment instead. (The fee categories are shown on the back of the renewal notice.)


I am/have just retired. Is there a discount?

Fees are calculated on the basis of age so please check your renewal against the fee categories (on the back of the paper renewal notice) to see if the amount we've asked for is correct.

  • The fee for those aged 60 - 64 is £130.00
  • aged 65-69 is £99.00
  • aged 70 or over is £68.00, whether or not you are still working.


I am on a reduced income due to not working / off sick / or raising a family, but want to maintain my Fellowship. Could I pay less this time?

We may be able to help - please complete the concession request form, email it back to the Fellowship Office renewals@geolsoc.org.uk, and we will get back to you.

Please note that if you are unemployed and would like to apply for concession, please send your request after 1 Feb 2017. Concessionary rates are normally available to Fellows who have paid the full fee (ie the 34 - 59 bracket) for 5 years. 


I would like to pay the reduced fee for full time postgraduate students – how do I do this?

Complete the paper renewal but input the fee of £41.00 if you are a PhD student, and £28.00 if you are an MSc student. Please contact the Fellowship department if you pay by Direct Debit or wish to pay online.

Please add a note to tell us what you are studying, where you are studying (including the department), and the date you expect to finish.

Then send in the renewal notice and payment as usual.


I am a Candidate Fellow and thought that I had paid a one-off fee to last until I graduate, but I've been sent a bill for 2017.

You may be right, as it is possible that your fellowship record has incorrect course details. Please email renewals@geolsoc.org.uk and confirm the date that your course ends, and that you have paid in advance. We will undertake the necessary checks and get back to you.


Overseas queries


Do I qualify for the overseas rate?

If you are aged 34 - 59 and you live/work outside UK/Europe you may apply for the discounted overseas rate of £152.

Please contact the Fellowship department if you pay by Direct Debit or wish to pay online. In other cases please amend the renewal invoice.

 Please note that other age rates already carry a discount and a further discount is not applicable.


My renewal asks for the Overseas Fellows’ rate but I am now resident in Europe. What should I pay?

Please amend the printed total by hand to £198.00 (and add other items that you pay for if necessary) and return with your payment.