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Online Renewal FAQs

These FAQs should answer any questions you might have about Online Renewal. For general renewal enquiries, please go to Renewal FAQs.

If you still need advice, or haven't received your renewal, please email renewals@geolsoc.org.uk. Please quote your Fellowship number when you contact us.

Where can I renew my Fellowship online?

Once logged in, you can access online Fellowship renewals via the Fellows Area tab in the My GSL area. If you have forgotten your login details, please use the 'Forgot Username?' or 'Forgot Password?' links on the login page.


I am unable to see the Fellows Area tab after I login.

All Fellows are pre-registered on our website. If you are a Fellow and you have created any other user profiles, please refrain from using them as these will not recognise your Fellowship status and you will not have access to Fellowship services or discounts.

For a reminder of your login details, please use the forgotten username/password links on the login page. If you do not know your Fellow number, please contact us for further assistance.


What is paper free billing?

If you select to receive paper free billing you will no longer receive an invoice by post, you will receive an annual electronic notification which will be sent via email to the email address you have saved in the Fellows Area.


I moved overseas prior to September 2011, do I still need to tick the overseas check box?

As long as you have already notified the Fellowship department, please tick the overseas checkbox to continue with your renewal as the overseas rate will already have been applied.



Do I qualify for the overseas rate?

If you are aged 34–59 and you live/work outside UK/Europe you may apply for the discounted overseas rate of £141. Please contact the Fellowship Department if you pay by Direct Debit or wish to pay online. In other cases please amend the renewal invoice. Please note that other age rates already carry a discount and a further discount is not applicable.


I am a Senior Fellow and I cannot see the 'Renew Membership' button in the Fellows Area.

As a Senior Fellow and in recognition of your loyalty to the Society you do not have to pay for your Fellowship renewal, your Fellowship has automatically been renewed and you do not need to take any further action, unless you are paying for additional products. If you would like to update your subscriptions (e.g. change your journal subscriptions) you can do this by clicking ‘Update subscriptions’.

Will I get a receipt?

If you pay by card, you will receive an order confirmation via email which is your receipt. To obtain a receipt for Direct Debit payments, please email lucy.willis@geolsoc.org.uk.

Why is there now a £10 supplement to receive my journal(s) in print and online?

Journals are now online only by default, but there is an option to continue receipt of print copies on payment of a surcharge of £10. The Society is adopting an environmentally sensitive approach to journal circulation in line with other publishers and is moving towards 'online as standard'. Fellows who still wish to receive a print copy should contribute part of the cost towards doing so.


If I select to receive my journal(s) as online only now, can I change this to print and online at a later date?

If you change from online only to print and online after 1 January 2012, we cannot guarantee that we will be able to provide you with back issues. A supplement of £10 per journal will apply.



Will I be notified when a new issue of the journal I subscribe to is published in the Lyell Collection?

Fellows can sign up to receive emails alerting them to the publication of each new issue in the Lyell Collection by following the instructions on the Online Journal Alerts page.

I added my renewal to the shopping basket and continued shopping in the bookshop but my purchases from the bookshop are not appearing in the shopping basket.

Please contact membership@geolsoc.org.uk if items in the shopping basket are being displayed incorrectly.


I have completed my Fellowship renewal, when will I receive my membership card?

You can view and print off a temporary membership card from the Fellows Area. This may be exchanged for a plastic membership card at your next visit to Burlington House.


I am an existing Direct Debit payee, if I make an amendment to my subscription how can I pay for this?

You will need to pay for any amendments by card. These amendments will be saved in your profile and will be incorporated into your Direct Debit payment for next year's renewal.


My temporary Fellowship card is not printing correctly.

If your temporary Fellowship card is not printing correctly on one page, please make sure your page setup is set to portrait. In your internet browser, go to 'File', then 'Page Setup' and select portrait.