FAQs
These FAQs should answer any questions you might have, but if you have any queries that aren't answered here, please use the Contact Us form.
For further help with the Lyell Collection, please visit the Lyell Collection FAQs page. For all Bookshop queries, please visit the Bookshop FAQs page or email sales@geolsoc.org.uk. For queries relating to the Library, please visit the Library FAQs page or email library@geolsoc.org.uk. For Events/Conferences queries, please email conferences@geolsoc.org.uk.
Please click on the ‘Forgot Username?’ link on the login page and enter your email address (Fellows should provide their Fellow number to ensure they are sent a reminder of the correct pre-registered username - see below for further information). A reminder of your username will be emailed to you. If there is an underscore in the username, e.g. john_2477 - please enter an underscore (not a space or a dash).
If you no longer have access to your registered email address, please contact us for further assistance.
Please click on the ‘Forgot Password?’ link on the login page then enter your username. A password reset link will be sent to the email address associated with your username.
If you do not know your username, please visit the ‘Forgot Username?’ page and provide your email address (Fellows should provide their Fellow number to ensure they are sent a reminder of the correct pre-registered username - see below for further information).
Click on the ‘Forgot Username?’ link on the login page and enter your email address (Fellows should provide their Fellow number to ensure they are sent a reminder of the correct pre-registered username - see below for further information). A reminder of your username will be sent to your registered email address. You can then reset your password by clicking on the ‘Forgot Password?’ link on the login page and entering your username. A password reset link will be sent to the email address associated with your username.
If you no longer have access to your registered email address, please contact us for further assistance.
Your email provider may have classed the email we sent as spam or junk mail, please check your junk mail folder. If you add our sender’s domain to your safe list (‘@geolsoc.org.uk’) this will avoid this happening in the future. If you have still not received an email from us, please contact us.
This issue can happen occasionally when using Internet Explorer. Please try using an alternative browser (e.g. Firefox). Or when on the Jahia screen, please re-enter the website url https://www.geolsoc.org.uk into the address bar and you will be taken back to the GSL homepage and be logged in correctly.
You can sign up online for the main Society newsletter and our Bookshop newsletter by going to www.geolsoc.org.uk/newslettersignup. Signing up for one newsletter will not automatically sign you up to the other. To receive both newsletters you must sign up to both separately.
I would like to view the William Smith Map, do I need to arrange a viewing?
Please click on the ‘Forgot Username?’ link on the login page and enter your Fellow number. A reminder of your username will be sent to the email address associated with your Fellowship profile. If there is an underscore in the username, e.g. john_2477 - please enter an underscore (not a space or a dash).
If you no longer have access to the email address associated with your Fellowship profile or your registered email address, or you do not know your Fellow number, please contact us for further assistance.
Please click on the ‘Forgot Password?’ link on the login page and enter your username. A password reset link will be sent to the email address associated with your username.
If you do not know your username, please visit the ‘Forgot Username?’ page and provide your Fellow number.
I have forgotten both my username and my password
I am a Fellow but I do not know my login details
I am a Fellow, why is the Fellows Area greyed out when I login?
For a reminder of your login details, please follow the steps above for ‘I have forgotten both my username and my password’. If you do not know your Fellow number, please contact us for further assistance.
Once logged in you can notify us of changes to your Fellowship details in the Fellows Area by clicking the 'Edit' button under Fellowship Details. The Fellows Area information you update sends a notification to staff as it requires some internal processing, we then update this information weekly.
Online CPD Reporting is only available to logged in Fellows. All Fellowsare pre-registered on the site and should not re-register as your Fellowship status will not be recognised and you will not have access to Online CPD Reporting. Please email your name and Fellowship number to membership@geolsoc.org.uk to receive a reminder of your login details.
If you have not received your monthly copy of Geoscientist, please email membership@geolsoc.org.uk.
If you have not received a copy of your subscribed journal, please email membership@geolsoc.org.uk
Once logged in, you first need to make sure that your CV status is set to 'Make my full contact details visible to all (Fellows and public users)” - you can do this by clicking on 'update' under 'Current Fellowship Directory / CV status' in the Fellows Area. If you click on 'View my CV', you will then be able to make your CV visible if you scroll to the bottom of the page, select edit and the tick the box 'Make my CV visible to other users on the website' and then click save.
Once logged in, you can update your visibility in the Fellowship Directory by clicking on 'update' under 'Current Fellowship Directory / CV status' in the Fellows Area. When you have selected your preference, click 'Save' for the changes to take effect.
For further help with the Lyell Collection, please visit the Lyell Collection FAQs page. For all Bookshop queries, please visit the Bookshop FAQs page or email sales@geolsoc.org.uk. For queries relating to the Library, please visit the Library FAQs page or email library@geolsoc.org.uk. For Events/Conferences queries, please email conferences@geolsoc.org.uk.
- I have forgotten my username
- I have forgotten my password
- I have forgotten both my username and my password
- Requested a reminder of username and/or password but haven't received an email?
- How do I change my username and/or password, and other user information?
- When I login, I get stuck on a blue 'Jahia' screen
- How do I purchase items from the Bookshop using Fellow and/or other member discounts?
- How can I subscribe to the e-newsletter?
- I would like to view the William Smith Map, do I need to arrange a viewing?
Fellows/Members of the Geological Society
- I have forgotten my username
- I have forgotten my password
- I have forgotten both my username and my password
- I am a Fellow but I do not know my login details
- I am a Fellow, why is the Fellows Area greyed out when I login?
- How do I notify you of a change of to my Fellowship address?
- I have updated my address in the Fellows Area but it is not saving my changes
- I am trying to access CPD Reporting but I am seeing a message that this is only available to Fellows
- I have not received my copy of Geoscientist
- I have not received a copy of the journal as part of my membership subscription
- How can I make my CV visible?
- How do I change my visibility in the Fellowship Directory?
- How can I change the journal I receive as part of my membership?
I have forgotten my username
Please click on the ‘Forgot Username?’ link on the login page and enter your email address (Fellows should provide their Fellow number to ensure they are sent a reminder of the correct pre-registered username - see below for further information). A reminder of your username will be emailed to you. If there is an underscore in the username, e.g. john_2477 - please enter an underscore (not a space or a dash). If you no longer have access to your registered email address, please contact us for further assistance.
I have forgotten my password
Please click on the ‘Forgot Password?’ link on the login page then enter your username. A password reset link will be sent to the email address associated with your username.If you do not know your username, please visit the ‘Forgot Username?’ page and provide your email address (Fellows should provide their Fellow number to ensure they are sent a reminder of the correct pre-registered username - see below for further information).
I have forgotten both my username and my password
Click on the ‘Forgot Username?’ link on the login page and enter your email address (Fellows should provide their Fellow number to ensure they are sent a reminder of the correct pre-registered username - see below for further information). A reminder of your username will be sent to your registered email address. You can then reset your password by clicking on the ‘Forgot Password?’ link on the login page and entering your username. A password reset link will be sent to the email address associated with your username.If you no longer have access to your registered email address, please contact us for further assistance.
Requested a reminder of username and/or password but haven't received an email?
Your email provider may have classed the email we sent as spam or junk mail, please check your junk mail folder. If you add our sender’s domain to your safe list (‘@geolsoc.org.uk’) this will avoid this happening in the future. If you have still not received an email from us, please contact us.
How do I change my username and/or password, and other user information?
Once logged in, you can update any user information via the 'Edit user details' link in the My GSL area.
When I login, I get stuck on a blue 'Jahia' screen
This issue can happen occasionally when using Internet Explorer. Please try using an alternative browser (e.g. Firefox). Or when on the Jahia screen, please re-enter the website url https://www.geolsoc.org.uk into the address bar and you will be taken back to the GSL homepage and be logged in correctly.
How do I purchase items from the Bookshop using Fellow and/or other member discounts?
Fellows of the Geological Society - please login using your Society pre-registered username and password to view and purchase at the Fellows price. See below for help with forgotten login details.
For other member discounts - please see the Bookshop FAQs page.
How can I subsbribe to the e-newsletter?
You can sign up online for the main Society newsletter and our Bookshop newsletter by going to www.geolsoc.org.uk/newslettersignup. Signing up for one newsletter will not automatically sign you up to the other. To receive both newsletters you must sign up to both separately.I would like to view the William Smith Map, do I need to arrange a viewing?
The William Smith map can be viewed during office hours, 9:30am-5pm weekdays only. No appointment is necessary but please see www.geolsoc.org.uk/smith_map for full details.
Fellows of the Geological Society
I have forgotten my username
Please click on the ‘Forgot Username?’ link on the login page and enter your Fellow number. A reminder of your username will be sent to the email address associated with your Fellowship profile. If there is an underscore in the username, e.g. john_2477 - please enter an underscore (not a space or a dash).If you no longer have access to the email address associated with your Fellowship profile or your registered email address, or you do not know your Fellow number, please contact us for further assistance.
I have forgotten my password
Please click on the ‘Forgot Password?’ link on the login page and enter your username. A password reset link will be sent to the email address associated with your username. If you do not know your username, please visit the ‘Forgot Username?’ page and provide your Fellow number.
I have forgotten both my username and my password
Click on the ‘Forgot Username?’ link on the login page and enter your Fellow number. A reminder of your username will be sent to the email address associated with your Fellowship profile. You can then reset your password by clicking on the ‘Forgot Password?’ link on the login page and entering your username. A password reset link will be sent to the email address associated with your username.
I am a Fellow but I do not know my login details
Please follow the steps above for ‘I have forgotten both my username and my password’. If you do not know your Fellow number, please contact us for further assistance.
I am a Fellow, why is the Fellows Area greyed out when I login?
All Fellows are pre-registered on our website. If you are a Fellow and you have created any other user profiles, please refrain from using them as these will not recognise your Fellowship status and you will not have access to Fellowship services or discounts.
For a reminder of your login details, please follow the steps above for ‘I have forgotten both my username and my password’. If you do not know your Fellow number, please contact us for further assistance.
How do I notify you of a change to my Fellowship address?
Once logged in you can notify us of changes to your Fellowship details in the Fellows Area by clicking the 'Edit' button under Fellowship Details. The Fellows Area information you update sends a notification to staff as it requires some internal processing, we then update this information weekly.I have updated my address in the Fellows Area but it is not saving my changes
The Fellows Area information you update sends a notification to staff as it requires some internal processing, we then update this information daily. There is a note about this on the update details page which you completed. Your updated details will appear shortly.
I am trying to access CPD Reporting but I am seeing a message that this is only available to Fellows
Online CPD Reporting is only available to logged in Fellows. All Fellowsare pre-registered on the site and should not re-register as your Fellowship status will not be recognised and you will not have access to Online CPD Reporting. Please email your name and Fellowship number to membership@geolsoc.org.uk to receive a reminder of your login details.
I have not received my copy of Geoscientist
If you have not received your monthly copy of Geoscientist, please email membership@geolsoc.org.uk.
I have not received a copy of the journal as part of my membership subscription
If you have not received a copy of your subscribed journal, please email membership@geolsoc.org.uk
How can I make my CV visible?
Once logged in, you first need to make sure that your CV status is set to 'Make my full contact details visible to all (Fellows and public users)” - you can do this by clicking on 'update' under 'Current Fellowship Directory / CV status' in the Fellows Area. If you click on 'View my CV', you will then be able to make your CV visible if you scroll to the bottom of the page, select edit and the tick the box 'Make my CV visible to other users on the website' and then click save.
How do I change my visibility in the Fellowship Directory?
Once logged in, you can update your visibility in the Fellowship Directory by clicking on 'update' under 'Current Fellowship Directory / CV status' in the Fellows Area. When you have selected your preference, click 'Save' for the changes to take effect.
How can I change the journal I receive as part of my membership?
If you would like to change the journal you are currently subscribed to, please login and click 'update subscriptions' in the Fellows Area. Alternatively, please email membership@geolsoc.org.uk